These Terms & Conditions govern your use of the done999 platform — including all casino games, cricket betting markets, slots, wheel games, and payment services available to Pakistani players. By registering an account or using any done999 service, you agree to be bound by these terms in full.
done999 is strictly available to individuals who are 21 years of age or older. Residents or citizens of jurisdictions where online gambling is prohibited by local law are not permitted to register or use the platform.
All transactions on done999 are conducted in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT. Minimum deposit is PKR 200. Withdrawals are processed to the original payment method used for deposit.
All bonuses, promotions, and free bet offers on done999 are subject to individual bonus terms including wagering requirements, minimum odds, validity windows, and game contribution rates. Bonus abuse will result in account suspension.
Each done999 player is responsible for maintaining the confidentiality of their login credentials. done999 will never ask for your password via email, live chat, or phone. Report suspected unauthorised access immediately.
Collusion, use of automated bots, exploiting software errors, money laundering, and creating multiple accounts are strictly prohibited on done999. Violations will result in immediate account termination and forfeiture of balances.
done999 provides deposit limits, self-exclusion tools, and cooling-off periods. Players experiencing problem gambling behaviour are encouraged to use these tools or contact the done999 support team for assistance at any time.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and done999 ("done999," "we," "us," or "our"), the operator of the online gaming platform accessible at done999.im and all associated subdomains, mobile interfaces, and related services.
By accessing the done999 website, creating an account, making a deposit, placing a bet, participating in any promotional offer, or using any feature of the done999 platform in any capacity, you conclusively acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
Important: If you do not agree with any provision of these Terms, you must immediately cease using the done999 platform and close your account. Continued use of done999 following any published amendment to these Terms constitutes your acceptance of the revised Terms.
done999 reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated to registered players via the email address associated with their done999 account or via a prominent notice on the platform. It is your responsibility to review these Terms periodically.
Access to and use of the done999 platform is subject to the following eligibility requirements, which must be satisfied at all times during your use of the platform:
done999 reserves the right to decline any registration application without providing a reason. Approved registrations are subject to ongoing verification and compliance checks in accordance with international anti-money laundering (AML) and know-your-customer (KYC) standards.
KYC Verification: done999 may require players to submit identity verification documents — including a copy of a valid CNIC, passport, or driving licence, and proof of address — before processing withdrawals or upon reaching certain deposit thresholds. Failure to provide requested documents within the stipulated timeframe may result in account suspension.
As a registered done999 player, you assume full responsibility for all activity conducted through your account. Specifically:
done999 reserves the right to perform periodic security reviews of accounts and may temporarily suspend access to an account for security purposes, pending satisfactory verification of the account holder's identity.
All financial transactions on the done999 platform are denominated in Pakistani Rupees (PKR) unless otherwise specified. done999 accepts deposits via the following payment methods: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT (Tether).
No Fees from done999: done999 does not charge transaction fees on deposits. However, your payment provider (JazzCash, EasyPaisa, or your bank) may apply their own service charges, which are outside done999's control and are your responsibility.
done999 is committed to processing player withdrawals promptly and transparently. The following conditions apply to all withdrawal requests:
done999 offers various promotional incentives to players, including welcome bonuses, deposit match offers, free spins, cricket cashback promotions, and loyalty rewards. All bonuses are subject to the following general conditions, as well as any specific terms attached to each individual promotion:
done999 Right to Modify Promotions: done999 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Promotions are intended for personal recreational use only and may not be used for commercial or systematic advantage.
All games available on the done999 platform — including slots, live casino tables, cricket betting markets, sports betting, and wheel games — operate under defined rules that are accessible within each game interface or betting market. By participating in any game or placing any bet on done999, you confirm that you have read and understood the applicable rules.
The following activities are strictly prohibited on done999 and will result in immediate account suspension, permanent ban, and forfeiture of all balances at done999's sole discretion:
done999 cooperates fully with relevant regulatory and law enforcement authorities and will report suspected criminal activity — including money laundering and fraud — without prior notice to the account holder.
All content on the done999 platform — including but not limited to the done999 brand name, logo, website design, graphics, game interfaces, text, data compilations, software, and promotional materials — is the exclusive intellectual property of done999 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the done999 platform solely for your personal, non-commercial recreational gaming purposes. This licence does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, or exploit any done999 content without prior written authorisation from done999.
Any unauthorised use of done999 intellectual property will be subject to legal action to the fullest extent permitted by applicable law.
done999 collects, stores, and processes personal data provided by players in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on done999, you consent to the collection and processing of your personal data as described in the Privacy Policy.
done999 implements industry-standard security measures — including 256-bit SSL encryption, secure data storage, and access controls — to protect your personal data from unauthorised access, disclosure, or loss. However, no data transmission over the internet can be guaranteed as completely secure, and done999 cannot warrant the absolute security of data transmitted to or from the platform.
done999 will not sell your personal data to third parties for marketing purposes. Data may be shared with regulated payment processors (including JazzCash and EasyPaisa), identity verification providers, and regulatory authorities where required by applicable law or compliance obligations.
For full details of how done999 handles your data, please review our Privacy Policy.
done999 is committed to promoting responsible gambling practices and provides a range of tools to help players maintain control over their gaming activity. These include:
done999 strictly enforces its 21+ age policy and will suspend any account where there is reasonable suspicion that the account holder does not meet the minimum age requirement, pending full age verification. For further information, please visit our Responsible Gaming page.
To the maximum extent permitted by applicable law, done999, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the done999 platform, including but not limited to:
Nothing in these Terms shall limit or exclude done999's liability for fraud, gross negligence, wilful misconduct, or any other liability that cannot be excluded under applicable law.
Gambling Risk Acknowledgement: You acknowledge that gambling involves financial risk and that you may lose all funds deposited into your done999 account. done999 does not guarantee any winnings, and past results are not indicative of future outcomes. You confirm that you are gambling recreationally with funds you can afford to lose.
done999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:
Upon account closure, any real-money balance (excluding bonus funds not meeting withdrawal eligibility criteria) will be returned to the player's verified payment method within a reasonable timeframe, subject to compliance clearance. Accounts closed due to confirmed fraud or AML violations will have all balances forfeited.
Players may voluntarily close their done999 account at any time by contacting the support team. Account closure requests will be processed within 48 hours, provided there are no outstanding compliance holds on the account.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with international gaming regulatory standards and the laws of the jurisdiction under which done999 holds its operating licence.
Any dispute arising between you and done999 that cannot be resolved through direct negotiation with the done999 support team shall be referred to binding arbitration in accordance with the rules of the applicable gaming regulatory authority. The arbitration process will be conducted in English. The arbitral award shall be final and binding on both parties.
Nothing in this clause shall prevent done999 from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or prevent imminent harm to the platform or its players.
done999 reserves the right to amend these Terms at any time. When material changes are made, done999 will notify registered players by email or via a prominent platform notification at least seven (7) days prior to the amended Terms taking effect, where operationally practicable.
Your continued use of the done999 platform after the effective date of any amendment constitutes your binding acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and close your account before the revised Terms come into force.
The version date displayed at the top of this document indicates when these Terms were most recently updated. We recommend reviewing this page periodically to stay informed of any changes that may affect your rights or obligations as a done999 player.
If you have any questions, concerns, or complaints relating to these Terms and Conditions, or any aspect of your done999 account or gaming experience, please contact the done999 support team through the following channels:
For responsible gaming support, deposit limit requests, or self-exclusion applications, please contact support directly or visit the Responsible Gaming page for a full list of available tools and resources.
Formal Complaints: If you believe your complaint has not been handled satisfactorily by the done999 support team, you may escalate the matter in writing to [email protected] with the subject line "Formal Complaint." done999 will acknowledge formal complaints within 24 hours and issue a final decision within 14 calendar days.
Our 24/7 support team is available in English and Urdu to help Pakistani players understand any aspect of the done999 Terms & Conditions. Reach us via live chat or email — we respond fast.
21+ only. Please gamble responsibly. done999 operates under international gaming standards.