done999 Frequently Asked
Questions

done999 requires a valid government-issued CNIC (Computerised National Identity Card) as the primary identity document. You may also be asked to submit a recent selfie holding your CNIC and a proof of address — such as a utility bill or bank statement dated within the last three months. KYC verification is typically completed within 24 hours of document submission.

On the done999 Login page, click the "Forgot Password" link below the login form. Enter the mobile number or email address registered to your account. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact done999 live chat support.

No. done999 strictly permits one account per player, verified by CNIC number and mobile number. Duplicate accounts are flagged by our KYC system and may result in the suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, contact done999 support immediately to consolidate your records without penalty.

To permanently close your done999 account, log in and navigate to Account Settings, then select "Close Account." You will be prompted to withdraw any remaining balance before closure is processed. Alternatively, contact done999 live chat or email [email protected] with your account details and closure request. Account closure is typically processed within 48 hours of a verified request.

Log in to done999, go to the Cashier section, and select JazzCash as your deposit method. Enter the amount in PKR — the minimum deposit is Rs 500 — and confirm. You will receive a push notification on your JazzCash app to authorise the transfer. Funds appear in your done999 account instantly once the JazzCash transaction is confirmed, with no processing fees charged by done999.

Yes, done999 fully supports EasyPaisa as a deposit and withdrawal method. The process mirrors JazzCash — select EasyPaisa in the Cashier, enter your deposit amount (minimum Rs 500), and authorise the transfer via your EasyPaisa app or OTP. EasyPaisa deposits are credited to your done999 balance instantly. Withdrawals to EasyPaisa typically process within one to two hours.

done999 supports bank transfers from all major Pakistani banks including HBL, UBL, Meezan Bank, MCB, Allied Bank, Bank Alfalah, and Habib Metropolitan Bank. You can also use SadaPay and Raast for instant inter-bank transfers. Bank transfer deposits typically reflect within two to four hours. Withdrawals to Pakistani bank accounts are processed within 24 hours during business days.

The minimum withdrawal amount on done999 is Rs 1,000 for JazzCash and EasyPaisa, and Rs 2,500 for bank transfers. There is no maximum withdrawal limit for standard verified accounts, though large withdrawals above Rs 500,000 may require additional source-of-funds documentation as part of done999's AML compliance process. done999 does not charge any withdrawal processing fees.

JazzCash withdrawals on done999 are typically processed within 30 minutes to two hours, making it the fastest withdrawal method available on the platform. Processing times may extend slightly during peak periods such as PSL match nights or major cricket tournament finales. If your JazzCash withdrawal has not arrived within four hours, contact done999 live chat with your transaction reference number for an immediate status check.

done999 does not charge any platform-side fees for deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own standard transaction charges, particularly for inter-bank transfers. done999 recommends checking your mobile wallet or bank fee schedule before transacting. USDT cryptocurrency withdrawals are subject to standard blockchain network fees, which vary based on network congestion.

done999 offers hundreds of slot games from internationally licensed game studios, including classic 3-reel slots, modern 5-reel video slots, and progressive jackpot titles with PKR prize pools. Popular categories include fruit machines, adventure-themed slots, and Megaways titles. All slots on done999 use certified Random Number Generator (RNG) technology, independently audited to ensure fair and unpredictable outcomes on every spin.

Yes. done999 is fully optimised for mobile play directly through your smartphone browser — no app download required. The platform works seamlessly on Android and iOS devices popular in Pakistan, including Samsung, Xiaomi, OPPO, and iPhone models. The mobile layout adapts to smaller screens without sacrificing game quality, load speed, or access to the Cashier and account management features.

done999 offers pre-match and live in-play betting on international cricket fixtures including Test matches, ODIs, T20Is, and PSL games. You can bet on match winner, top batsman, total runs, over/under markets, and dozens of live ball-by-ball markets. Odds are updated in real time. Simply go to the Cricket section, choose your match, select a market, enter your stake in PKR, and confirm your bet slip.

Yes, done999 is one of the most active platforms for PSL (Pakistan Super League) betting among Pakistani players. During the PSL season, done999 features dedicated PSL match lobbies with pre-match odds, live betting markets, and special PSL bonus promotions. You can bet on all PSL franchise teams including Karachi Kings, Lahore Qalandars, Peshawar Zalmi, Quetta Gladiators, Islamabad United, and Multan Sultans.

RTP (Return to Player) varies by individual slot title but done999 only lists games with an RTP of 94% or above from its certified game providers. Many popular titles on done999 carry an RTP between 96% and 97%. RTP figures for each game are disclosed in the game information panel, accessible by clicking the "i" icon within the game lobby. Higher RTP means a lower house edge over the long run.

done999 offers a welcome bonus for newly registered and first-depositing players in Pakistan. Bonus details — including the match percentage, maximum bonus amount in PKR, and eligible games — are displayed on the Promotions page and updated regularly. Welcome bonuses on done999 are subject to wagering requirements that must be met before the bonus balance can be withdrawn. Always read the bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the stated requirement number before withdrawing bonus-derived winnings. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to wager Rs 20,000 in eligible games. done999 displays the remaining wagering balance in your account dashboard so you can track progress in real time.

Yes, done999 regularly offers free spins as part of welcome packages, reload bonuses, and game-specific promotions tied to new slot releases. Free spins are credited to your account automatically upon qualifying and are valid on the designated slot title for 24 to 72 hours. Winnings from free spins are added to your bonus balance and subject to the wagering requirement stated in the promotion terms.

done999 operates a tiered loyalty programme that rewards consistent players with points for every real-money wager placed across slots, casino games, and sports betting. Accumulated points can be exchanged for bonus credits in PKR. Higher loyalty tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit limits, and exclusive bonus offers not available to standard accounts.

done999 operates under international gaming licence standards applied by its regulatory jurisdiction. The platform maintains compliance with the technical, financial, and responsible gaming requirements of that licence framework. Players in Pakistan access done999 as an international online gaming platform. done999 does not make specific claims about the domestic legal status of online gambling in Pakistan and recommends that players review applicable local regulations before registering.

The minimum age to register and play on done999 is 21 years. This is a strict and non-negotiable policy enforced through CNIC-based KYC verification during registration. Any account found to be registered by a player under 21 is immediately suspended, all balances are frozen, and the account is permanently closed. done999 takes underage gambling extremely seriously and cooperates with any parental or guardian concern reports.

To self-exclude, log in to your done999 account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and pick a duration: 6 months, 1 year, 2 years, 5 years, or permanent. Confirm with your account password. Self-exclusion takes effect immediately — your account is locked, marketing emails are cancelled, and re-registration using the same CNIC is blocked for the exclusion period. For urgent cases, contact done999 live chat directly.

Yes. done999 allows you to set daily, weekly, or monthly deposit limits in PKR directly from your account dashboard under Responsible Gaming settings. Limits take effect immediately once set. Reducing a limit is instant, but increasing a limit requires a 24-hour cooling-off period before it takes effect — a deliberate safeguard to prevent impulsive increases. done999 recommends all players set a deposit limit when they first register.

done999 customer support is available 24 hours a day, 7 days a week through two channels: live chat (accessible directly within the platform) and email at [email protected]. The support team handles queries in both English and Urdu, making it easier for Pakistani players across Karachi, Lahore, Islamabad, and Faisalabad to get help in their preferred language. Response times via live chat are typically under three minutes.